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Removing common roadblocks and resolving challenging technical issues nowadays means the IT tech needs to have strong problem solving abilities across Windows 10, Mac OS (iOS, iPadOS), Android, AWS Cloud and Networking with routing knowledge. Experience with 365, OneDrive, SharePoint and MS Teams is essential for IT admin both onsite and remote today as well as hardware build and fault finding experience. Experience with basic networking concepts, such as client VPN configuration, physical interconnectivity of devices, ping, traceroute, and dig; Experience with user security and backup systems; Experience with active directory and user management. If your company depends on good IT customer service for satisfactory Google Reviews you'll need to have thee avenues covered. The IT technician experienced with troubleshooting A/V setups for video conferencing, including Cisco Codecs and hosted solutions like Google Hangouts will be invaluable. Experience with management of Google Workspace using the Google admin console is mandatory as is basic experience with ROS, Python, and/or C++ coding.
Often the IT tech is the only available source of support for a business, so the person's ability to work autonomously being self-sufficient when troubleshooting issues which can range in difficulty from basic networking (DHCP, DNS, TCP/IP) to installing, configuring and troubleshooting hardware and software issues in computers, printers and laptops. Depending on the support required she or he will need experience in Plesk, cPanel/WHM Web Hosting control panels and sometimes being able to consult on bugs in HTML5, PHP, CSS, jQuery and MySQL. As so many companies use Microsoft Office 365 Platforms, a knowledge of the Office 365 product range is essential. The day doesn't stop there. Linux/Unix Administration and VMWare support can be needed as well as an understanding of CSF and Imunify360. The IT support admin may need to manage account migrations (Domains, Website and email accounts) from other platforms and set up of new hosting accounts on such server environments like cPanel platforms, with tasks such as installing, reissuing of SSL Certificates on the cPanel platform, Backup restorations, password resets etc and even popular CMS like WordPress. A strong understanding of networking and being able to use remote access tools such as Anydesk or Teamviewer can make hard tasks like fault finding run smoothly.
This will range from word-processing and desktop publishing tasks like creating and editing documents to text formatting and page formatting; help with spreadsheets in EXCEL from creating math cell calculations to creating and enhancing tables with borders, shading, alignment and sort; importing data from IT applications into a document; merging appropriate data from spreadsheet and database applications into a business document, eg labels, letters, and certificates; printing documents and extracts of documents.
Spreadsheets help is one of the most in-demand tasks. From creating, editing and formatting an excel workbook to applying advanced functions and formulae to a workbook; creating charts using data from adjacent and non-adjacent columns and rows to merging appropriate data with word-processing/DTP documents.
Finally, database help from editing a relational database using tables and forms to searching and sorting information in a relational database are also highlighted pointed for IT consultations.