Proactive IT Operations Management to ensure system upgrades, optimizations, audits, performance improvements with Linux / Windows based operating systems. Find Management / Training WFH freelancers on December 03, 2023 who work remotely. Read less
In addition to a degree in Information Technology with industry related experience with Public Cloud (Azure, AWS), Atlassian stack (JIRA, BitBucket, Bamboo) or equivalent, API (Mulesoft, APIM) Gateways, ETL Tools (Azure Data Factory or equivalent), databases (relational and cloud), Job schedulers (Control-M or equivalent), UNIX and shell scripting. IT managers will usually have Certification in ITIL v2 Service Manager or ITIL v3/4 or ITIL v3/4 Foundations; a good IT manager wilI has a clear understanding of IT service continuity management (ITSCM) processes, guidelines and best practices. This includes planning, testing, and scheduling for effective outcomes, audit traceability and managing critical incidents. This will include experience in ServiceNow ITSM, ServiceNow Common Service Data Model (CSDM) and configuration management database ( CMDB), reporting and dashboards and experience with enterprise IT environments including hardware and software lifecycles.