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Top Frequently Asked Questions
What skills should an IT manager possess?
In addition to a degree in Information Technology with industry related experience with Public Cloud (Azure, AWS), Atlassian stack (JIRA, BitBucket, Bamboo) or equivalent, API (Mulesoft, APIM) Gateways, ETL Tools (Azure Data Factory or equivalent), databases (relational and cloud), Job schedulers (Control-M or equivalent), UNIX and shell scripting. IT managers will usually have Certification in ITIL v2 Service Manager or ITIL v3/4 or ITIL v3/4 Foundations; a good IT manager wilI has a clear understanding of IT service continuity management (ITSCM) processes, guidelines and best practices. This includes planning, testing, and scheduling for effective outcomes, audit traceability and managing critical incidents. This will include experience in ServiceNow ITSM, ServiceNow Common Service Data Model (CSDM) and configuration management database ( CMDB), reporting and dashboards and experience with enterprise IT environments including hardware and software lifecycles.
To effectively manage a team remotely, an IT manager will need a working knowledge of networking topics, including routing, DNS, VPN and Local Area Networks (physical and logical); Active Directory, Multi-Factor Authentication Solutions, Microsoft Office Suite including Office365. The will need to understand IT industry standards, limitations of computer hardware including macOS and iOS devices, Servers, PCs, Laptops, Printers & Peripherals, including security requirements and have experience with automating workflows and repetitive tasks, writing problem statements and managing technical projects. They will have experience deploying SAML and SCIM in SaaS applications like Okta 9https://www.okta.com/identity-101/saas/); experience with VPC, EC2, Security Groups, ACLs, IAM, and using APIs to transfer data in a fast-paced IT environment and experience with scripting or developing in Python, Bash, or Javascript.